Four tiers built around how much IT partnership your business needs — from essential monitoring to a full strategic IT partnership. No hidden fees, no surprise invoices.
| Monitoring & Management | ||||
| 24x7x365 Remote Monitoring & Management | ✓ | ✓ | ✓ | ✓ |
| Firewall Monitoring & Management | ✓ | ✓ | ✓ | ✓ |
| Endpoint Security / EDR | ✓ | ✓ | ✓ | ✓ |
| Ransomware Rollback Capabilities | ✓ | ✓ | ✓ | ✓ |
| Microsoft 365 / Google Workspace Management | ✓ | ✓ | ✓ | ✓ |
| Automated Windows Updates & Patching | ✓ | ✓ | ✓ | ✓ |
| Patching & Updates for Linux and Mac | ✓ | ✓ | ✓ | ✓ |
| Lifecycle & Asset Management | ✓ | ✓ | ✓ | ✓ |
| Vendor Management | — | ✓ | ✓ | ✓ |
| Password Manager | — | ✓ | ✓ | ✓ |
| Support | ||||
| Unlimited Remote Support | Billable | ✓ | ✓ | ✓ |
| Unlimited On-Site Support | Billable | $95/Hour | ✓ | ✓ |
| Response Time | 4 Hours | 2 Hours | 1 Hour | 30 Min |
| After-Hours Support | $225/HR | $195/HR | $150/HR | Included |
| Same-Day On-Site Dispatch | $150 Fee | Before Noon | Before 2 PM | Before 3 PM |
| Mileage Included within 60 Miles | — | — | ✓ | ✓ |
| Strategy & Advisory | ||||
| Strategic Business Review | — | Annual | Semi-Annual | Quarterly |
| Dedicated On-Site Service Check (Monthly) | — | — | — | ✓ |
| vCIO Services — Risk Management & IT Policy | — | — | — | ✓ |
| Regulatory Compliance Support | — | — | ✓ | ✓ |
| Cybersecurity | ||||
| Phishing Email Simulation | — | Quarterly | Monthly | Monthly |
| Monthly Cybersecurity Awareness Training | — | ✓ | ✓ | ✓ |
| Dark Web Monitoring | — | — | ✓ | ✓ |
| 24x7x365 Human-Monitored MDR / SOC | — | — | Add-On ★ | ✓ |
| Monthly Vulnerability Scanning | — | — | — | ✓ |
| Advanced BEC Email Security | — | ✓ | ✓ | ✓ |
| Backup & Recovery | ||||
| Cloud-to-Cloud Backup for Cloud Apps | — | ✓ | ✓ | ✓ |
| Endpoint File Backup | — | ✓ | ✓ | ✓ |
| Server Backup — Cloud Based | Add-On ★★ | Add-On ★★ | ✓ | ✓ |
| Additional | ||||
| Project Hours Included | — | — | 5 / Month | 10 / Month |
| Mobile Device Management | Add-On ★★★ | Add-On ★★★ | Add-On ★★★ | Add-On ★★★ |
We learn your environment, team size, industry, and pain points — usually 30 minutes.
We recommend the right plan and send a flat monthly quote based on your actual user and device count.
We deploy agents, document your environment, and get you fully covered — typically within 30 days.
Dedicated account manager, proactive monitoring, and response times that actually hold up.